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| No. Panggil |
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| Judul |
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ANALISA KUALITAS PELAYANAN KLAIM ASURANSI PT. XXX TERHADAP KEPUASAN NASABAH DENGAN METODE SERVICE QUALITY |
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| Nim |
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41614120099 |
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| Nama |
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JONIS SUPARMAN SITUMORANG |
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| Pembimbing |
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Mohamad Ary Budi Yuwono |
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| Jurusan |
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TEKNIK INDUSTRI |
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| Jenis |
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Tugas Akhir |
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| Penerbit |
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Universitas Mercu Buana Press |
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| Tahun |
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2017 |
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| Subyek |
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Kualitas layanan, metode servqual, analisis gap, Tangibles, bukti fisik, Reliability, handalan, Resp |
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| Download |
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| Cover |
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Download [ 332409 bytes ] |
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| Abstrak |
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Download [ 104075 bytes ] |
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| Pustaka |
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Download [ 743250 bytes ] |
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