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| No. Panggil |
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| Judul |
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Analisis Kepuasan Pelanggan terhadap Pelayanan Jasa Pemboran Migas dan Panas Bumi dengan Metode Service Quality (ServQual)
di PT. Pertamina Drilling Services |
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| Nim |
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41612120092 |
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| Nama |
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DEDY RICJHON SIMATUPANG |
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| Pembimbing |
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Sonny Koeswara |
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| Jurusan |
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TEKNIK INDUSTRI |
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| Jenis |
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Skripsi |
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| Penerbit |
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Universitas Mercu Buana Press |
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| Tahun |
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2014 |
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| Subyek |
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Dimensi Servqual, Kualitas Pelayanan, Gap Skor, Diagram Kartesius |
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| Download |
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| Cover |
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Download [ 344809 bytes ] |
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| Abstrak |
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Download [ 132110 bytes ] |
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| Pustaka |
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Download [ 290315 bytes ] |
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