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Service Recovery Paradox In Indian Banking Industry: An Empirical Investigation



  ID Publisher : 0000009876
  Nama Jurnal : The South East Asian Journal of Management
  Pengarang : Arunesh Garg
  Subjek : Banking, service failure, customer satisfaction, recommendation intention, service recovery, recovery paradox.
  Edisi : 7 / 2 / Oktober 2013


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