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Impact of Self Service Technology Quality on Customer Satisfaction: A Case of Retail Banks in Western Province in Sri Lanka



  ID Publisher : 0000009691
  Nama Jurnal : Gadjah Mada International Journal of Business
  Pengarang : H.K.R.S.S.Gunawardana, Kulathunga D., W.L.M.V.Perera.
  Subjek : commercial banks; SST quality; satisfaction; Sri Lanka
  Edisi : 17 / 1 / Januari - April 2015


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