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The employees and customers satisfaction perception on financial performance: a model of service-profit-chain in Jakarta



  ID Publisher : 0000007845
  Nama Jurnal : Journal of Economics, Business, and Accountancy - Ventura
  Pengarang : Rudyanto
  Subjek : Employee satisfaction, customer satisfaction, financial performance
  Edisi : 17 / 3 / Desember 2014


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