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E-JOURNAL

THE INTERVENING ROLE OF E-SATISFACTION IN RELATIONSHIPS BETWEEN E-SERVICE QUALITY AND E-LOYALTY: CASE OF BNI MOBILE BANKING IN INDONESIA



  ID Publisher : 0000047382
  Nama Jurnal : JAM (Jurnal Aplikasi Manajemen)
  Pengarang : Tasya Yesica Utomo, Agus Maolana Hidayat
  Subjek : BNI Mobile Banking; E-Service Quality; E-Satisfaction; E-Loyalty; Structural Equation Model (SEM)
  Edisi : 21 / 3 / September 2023


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