Evaluation of Online-Based Ride-Hailing Services Using Service Quality (Servqual) Method, Refined Kano Model, Importance Performance Analysis (IPA), and Quality Function Deployment (QFD): A Case Study of Grab Bike Indonesia
ID Publisher
: 0000044563
Nama Jurnal
: ComTech (Computer, Mathematics and Engineering Applications)
Pengarang
: Dino Caesaron, Jessie Makapedua, Rio Prasetyo Lukodono
Subjek
: online-based ride-hailing services, Service Quality (Servqual), Refined Kano, Importance Performance Analysis (IPA), Quality Function Deployment (QFD)
GANTI PASSWORD
