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E-JOURNAL

THE IMPACT OF TOTAL QUALITY MANAGEMENT ON SERVICE QUALITY, CUSTOMER ENGAGEMENT, AND CUSTOMER LOYALTY IN BANKING



  ID Publisher : 0000041873
  Nama Jurnal : Jurnal Manajemen dan Kewirausahaan
  Pengarang : Rosa Harimurti, Tatik Suryani
  Subjek : Total quality management, service quality, customer engagement, customer loyalty
  Edisi : 21 / 2 / September 2019


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