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E-JOURNAL

APOLOGY AND COMPENSATION STRATEGY ON CUSTOMER FORGIVENESS AND NEGATIVE WORD OF MOUTH



  ID Publisher : 0000041868
  Nama Jurnal : Jurnal Manajemen dan Kewirausahaan
  Pengarang : Resekiani Mas Bakar, Nurul Hidayati, Inastuti Retno Giffani
  Subjek : Apology, compensation, forgiveness, negative word-of-mouth, service recovery strategy
  Edisi : 21 / 1 / Maret 2019


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