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E-JOURNAL

THE EFFECT OF SERVICE QUALITY ON CUSTOMER RETENTION THROUGH COMMITMENT AND SATISFACTION AS MEDIATION VARIABLES IN JAVA EATING HOUSES



  ID Publisher : 0000040158
  Nama Jurnal : JAM (Jurnal Aplikasi Manajemen)
  Pengarang : Sulva Widya Sari, Sunaryo Sunaryo, Mugiono Mugiono
  Subjek : Commitment, satisfaction, service quality, customer retention
  Edisi : 16 / 4 / Desember 2018


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