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Product and Service Quality Analysis: An Empirical Study of Customer Satisfaction in a Bakery



  ID Publisher : 0000039313
  Nama Jurnal : Jurnal Binus Business Review (Management, Accounting, and Hospitality Management)
  Pengarang : Aina Nindiani, Mohammad Hamsal, Humiras Hardi Purba
  Subjek : Importance-Performance Analysis (IPA), product quality, service quality, customer satisfaction
  Edisi : 9 / 2 / Juli 2018


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