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Service Innovation Through Touch-points: Development of an Innovation Toolkit for the First Stages of New Service Development



  ID Publisher : 0000003831
  Nama Jurnal : International Journal of Design
  Pengarang : Simon Clatworthy
  Subjek : Touch-points, Methods for Service Innovation, Touch-point Cards, Toolkit, Cross-functional Teams, Service Design, Innovation.
  Edisi : 5 / 2 / Agustus 2011


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