Usulan Perbaikan Kualitas Jasa Menggunakan Metode Quality Function Deployment Dan Analytic Hierarchy Process (Studi pada Biro Perjalanan Umum Rosalia Indah)
ID Publisher
: 0000037523
Nama Jurnal
: Proceeding : Seminar Nasional Ke 3 Forum Manajemen Indonesia (FMI ke 3) : Management : The Next Opportunity and Challenge From Competition to Collaborate, 9 - 10 November 2011
Pengarang
: Yetty Dwi Lestari dan Ceria Nurnita
Subjek
: Quality Function Deployment, the House of Quality, Analytic Hierarchy Process, quality improvment