PENGARUH OUTCOME QUALITY, INTERACTION QUALITY, DAN PEER TO PEER QUALITY TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN RAWAT JALAN DI RS X SURABAYA
ID Publisher
: 0000036353
Nama Jurnal
: Proceedings Forum Manajemen Indonesia 6 Entrepreneurial Management
Pengarang
: Kurniawan Budiono, Budi Anandya
Subjek
: Outcome quality, interaction quality, dan peer to peer quality, customer satisfaction, customer loyalty