REKOMENDASI DESAIN OPERASI PELAYANAN PUBLIK MELALUI EVALUASI PEMENUHAN HARAPAN MASYARAKAT DAN PENGUKURAN KINERJA (MEMBIDIK PELAYANAN PUBLIK NEGARA CHINA)
ID Publisher
: 0000036291
Nama Jurnal
: Proceedings Forum Manajemen Indonesia 6 Entrepreneurial Management
Pengarang
: Yuli Harwani, Hesti Maheswari
Subjek
: Fulfillment of community expectations, e-government, reinventing government, standard operating procedures, minimum service standards, good governance