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E-JOURNAL

AIRLINE SERVICE FAILURE AND RECOVERY : THE IMPACT OF RELATIONSHIP FACTORS ON CUSTOMER SATISFACTION



  ID Publisher : 0000033392
  Nama Jurnal : Journal of Air Transport Studies (JATS)
  Pengarang : Chi-Ruey Jeng
  Subjek : Service Failure, Service Recovery, Satisfaction
  Edisi : 7 / 2 / Summer 2016


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