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E-JOURNAL

THE CUSTOMERS EXPECTATIONS AS A GUIDE TO SERVICE INNOVATION IN THE AIRLINE INDUSTRY



  ID Publisher : 0000033388
  Nama Jurnal : Journal of Air Transport Studies (JATS)
  Pengarang : Luciana Padovez, Max Well Elias, Mauro Caetano
  Subjek : Customers Expectation; Innovation; Service Quality; Air Transport; Airlines; Services
  Edisi : 8 / 1 / Winter 2017


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