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Customers? Response to Service Failure: An Empirical Study on Indonesian Customers



  ID Publisher : 0000027904
  Nama Jurnal : Asean Marketing Journal
  Pengarang : Jeanne Ellyawati
  Subjek : service failure, customer complaint behavior, private response, voice response, third party response
  Edisi : 9 / 1 / Juni 2017


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