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E-JOURNAL

COMBINING KANO MODEL AND QFD FOR MEASUREMENT AND ANALYSIS OF CUSTOMER SATISFACTION AT A TELECOMMUNICATION CONTRACTOR COMPANY



  ID Publisher : 0000027782
  Nama Jurnal : Research UI (Extended Abstracts 2010)
  Pengarang : RAHMAT NURCAHYO, RICKY FIRDAUS EKA PUTRA
  Subjek : CUSTOMER SATISFACTION, KANO MODEL, QFD
  Edisi : 0 / 0 / 2010


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