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Customer relationship management implementation and its implication to customer loyalty in hospitality industry



  ID Publisher : 0000024101
  Nama Jurnal : Jurnal Dinamika Manajemen
  Pengarang : Budiono Hardjono, Lai Pooi San
  Subjek : Customer Relationship Management, Customer Loyalty, Customer Satisfaction, Customer Oriented, Knowledge Management, Hospitality
  Edisi : 8 / 1 / Maret 2017


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