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The influence of customer relationship management (crm) on customer loyalty in jw marriot hotel surabaya



  ID Publisher : 0000022401
  Nama Jurnal : Jurnal Manajemen dan Kewirausahaan
  Pengarang : Fransisca Andreani, Yesslyn Sumargo, Chen Lie
  Subjek : customer relationship management (crm), loyalitas pelanggan, jw marriott hotel.
  Edisi : 14 / 2 / September 2012


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