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ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB), SERVICE QUALITY, AND PATIENT SATISFACTION: A CASE STUDY OF THE NURSES IN PRIVATE HOSPITALS OF SURABAYA



  ID Publisher : 0000016156
  Nama Jurnal : Jurnal Ilmiah Manajemen MIX
  Pengarang : Thomas Stefanus Kaihatu, Sundring Pantja Djati
  Subjek : Organizational citizenship behavior, service quality, customer satisfaction
  Edisi : 6 / 2 / Juni 2016


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