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E-JOURNAL

THE EFFECTS OF ROLE STRESSORS AND EMOTIONAL SATISFACTION ON SERVICE QUALITY: MODERATING ROLE OF GENDER



  ID Publisher : 0000011894
  Nama Jurnal : Jurnal Siasat Bisnis (Journal of Strategy & Business)
  Pengarang : Handrio Adhi Pradana, Hunik Sri Runing Sawitri
  Subjek : role stressors, kepuasan emosional, kualitas pelayanan, gender
  Edisi : 19 / 2 / Juli 2015


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